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   ATLANTIS
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NTELLIGENCE

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PAYMENT & CANCELLATION POLICY


Effective Date: 2024-11-11


Atlantis Intelligence Ltd. ("we," "our," or "us") is committed to providing high-quality services while maintaining clear and transparent payment and cancellation policies. By using our services, you agree to the following terms.



1. Payment Terms

1.1 Accepted Payment Methods
We accept payments via major credit cards, electronic bank transfers, and other approved methods processed through a third-party payment provider. All transactions are securely handled, and we do not store your financial information.


1.2 Payment Schedule
All services must be paid in full before the commencement of work unless otherwise agreed upon in writing. For subscription-based services, payments are due on a recurring basis as specified in your agreement.


1.3 Late Payments
Failure to submit payment on time may result in candidates not being admitted into a course before the registration deadline or cut-off period. In this case, we accept no liability in not admitting your candidates to a course offering when payment is not made on time or fails.


1.4 Non-Refundable Fees
All payments made are final and non-refundable except as explicitly stated in this policy. This includes but is not limited to consulting, training, and digital service fees.



2. Cancellation Policy

2.1 Client Cancellations

  • One-Time Services: Cancellations made up to 30 days before the scheduled service date may be eligible for a refund, minus an administrative fee of 20%.
  • Cancellations made within 30 days of the scheduled service date will not be eligible for a refund. Many agencies book well in advance and course rosters are completed ahead of time. On a best effort basis, we may be able to find an eligible replacement in time to replace a cancellation. This will be done ad-hoc basis.
  • For training, no-shows or failure to attend a scheduled service will not be refunded. Line managers will be contacted to discuss the absence.

2.2 Subscription-Based Services

  • Monthly subscriptions services, for example to the Atlantis Intelligence Hub (hosted by Atlassian), may be cancelled by you at any time; however, no refunds will be issued for the remainder of the monthly billing cycle that is affected.
  • Annual subscriptions must be cancelled at least 30 days before the renewal date to avoid auto-renewal charges.

2.3 Company-Initiated Cancellations
We reserve the right to cancel services due to unforeseen circumstances, non-payment, or breach of our terms. In such cases, we may offer a prorated refund at our sole discretion.



3. Refund Policy

3.1 Eligibility for Refunds
Refunds will only be granted under the following conditions:

  • If Atlantis Intelligence Ltd. is unable to fulfill a service due to internal operational issues.
  • If a cancellation request is received within the allowed time-frame as per section 2.1.

3.2 Processing Time
Approved refunds will be processed within 14 business days and credited via the original payment method.



4. Dispute Resolution

In the event of a dispute regarding payments or cancellations, we encourage clients to contact our team at training@atlantisintelligence.ca. We will make reasonable efforts to resolve the matter fairly and efficiently.


5. Policy Updates

We reserve the right to update this Payment and Cancellation Policy as necessary. Any changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.


6. Contact Us

For any questions regarding this policy, please contact us at:
Email: training@atlantisintelligence.ca


Effective Date: 2024-11-11

   ATLANTIS
   I
NTELLIGENCE

TERMS OF USE


Effective Date: 2024-11-11


Introduction

By accessing and using our websites (atlantisintelligence.ca, atlantisintelligence.ai, atlantisintelligence.org, atlantisintelligence.net) and the services offered by Atlantis Intelligence Ltd. ("we," "our," "us"), you agree to comply with and be bound by the following terms and conditions ("Terms of Use").  You are also aware of our Privacy Policy (atlantisintelligence.ca/privacy-policy).


If you do not agree with these terms, you must immediately exit this website and refrain from accessing or using any pages or services. 


We reserve the right to update, modify, or revise these Terms of Use at any time. Your continued use of this website following any changes will be deemed to constitute your acceptance of the modified terms. It is your responsibility to review these terms periodically for any changes.


1. No Legal Advice or Professional Relationship

The content provided on this website, including training materials, guides, articles, or any other information ("Content"), is for general informational purposes only. It is not intended as legal advice, professional consulting advice, or any opinion in connection with government policies, laws, or any specific situation. By using this website or engaging with our services, you understand that:

  • No professional or contractual relationship is established between you and Atlantis Intelligence Ltd. unless explicitly agreed upon in writing.
  • Our services are not a substitute for legal or professional advice, and we recommend that you consult with the appropriate legal or subject matter experts for specific advice or issues.
  • The transmission of any materials or communications via this website does not create a professional relationship between Atlantis Intelligence Ltd. and you unless we explicitly confirm such a relationship.

    2. Use of Website, Disclaimer, and Limitation of Liability

The information provided on this website is offered "as is" and "as available." Atlantis Intelligence Ltd. does not make any representations or warranties, express or implied, including but not limited to warranties of merchantability, accuracy, completeness, fitness for a particular purpose, or non-infringement. 


We do not guarantee:

  • The availability of this website at all times, or that it will be uninterrupted or free of errors, viruses, or other harmful components.
  • The accuracy, completeness, or timeliness of any content provided on this website.
  • That the website will function as intended on all devices, browsers, or operating systems.

You acknowledge and agree that:

  • Atlantis Intelligence Ltd. and its partners, agents, employees, and affiliates shall not be liable for any loss, damage, or costs arising from the use of or inability to use this website, its content, or services or any services offered by Atlantis Intelligence Ltd.
  • We are not responsible for any direct, indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of data, loss of business, or loss of profits, arising from your use or reliance on this website or any information provided therein, even if we have been advised of the possibility of such damages.

    3. Communications Are Not Confidential

Communications made through the website, including emails or other electronic transmissions, may not be secure. 


Please be aware that:

  • Unless we have an established professional relationship with you, we do not guarantee the security or confidentiality of any communication you send to us via email, contact forms, or other electronic means.
  • You should not send any confidential or sensitive information unless you have received prior express consent from Atlantis Intelligence Ltd. to do so.
  • Any communication sent to us may be subject to monitoring or review by our personnel to improve our services, but we do not guarantee confidentiality.

    4. Intellectual Property

All materials, including but not limited to text, graphics, logos, images, videos, and training content, contained on this website are the property of Atlantis Intelligence Ltd. or its content providers and are protected by copyright, trademark, and other intellectual property laws.


You may use this website and its Content for personal, non-commercial purposes only, subject to the following restrictions:

  • You may download, display, or print copies of Content for your personal use, provided that you do not modify the Content and retain all proprietary notices.
  • You may not reproduce, distribute, transmit, display, or otherwise use the Content for any commercial purpose without obtaining prior written permission from Atlantis Intelligence Ltd.
  • All rights not expressly granted in these Terms of Use are reserved.

    5. Links to Third-Party Websites

This website may contain links to third-party websites or resources. These links are provided for your convenience only. We do not control, endorse, or take responsibility for the content, privacy policies, or practices of any third-party websites.

By clicking on any such links, you acknowledge and agree that:

  • Your use of third-party websites is at your own risk.
  • Atlantis Intelligence Ltd. shall not be liable for any loss or damage incurred as a result of accessing or using third-party websites or resources.
  • We recommend that you review the privacy policies and terms of use of any third-party websites before interacting with them.

    6. Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the applicable laws of Canada. By accessing this website, you consent to the exclusive jurisdiction of the courts in Ontario, Canada, in the event of any disputes arising from these Terms of Use or your use of this website.

If you access this website from other jurisdictions, you are responsible for compliance with local laws, and you agree to abide by the applicable legal requirements.

7. Indemnification

You agree to indemnify, defend, and hold harmless Atlantis Intelligence Ltd. and its directors, officers, offices, properties, assets, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from or in connection with:

  • Your use of this website or services.
  • Your use of any services offered by Atlantis Intelligence Ltd. including your use of any communications, advice, training, courses, workshops, information, digital offerings, physical or other contractual services, reports, assessments or documents sent, communicated or transmitted through any means by us or one of our affiliates, to you.
  • Your breach of any provision of these Terms of Use.
  • Your violation of any applicable laws or third-party rights.

    8. Modifications to Terms of Use

We may update or modify these Terms of Use from time to time to reflect changes in our practices or applicable laws. Any modifications will be effective upon posting the revised Terms of Use on this website. We encourage you to review this page periodically to stay informed of any updates.

9. Contact Information

If you have any questions or concerns regarding these Terms of Use, please contact us at: inquiries@atlantisintelligence.ca


Effective Date: 2024-11-11


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